State Dept. IT modernization delays go away passport expert services staff unable to telework

The State Department’s minimal development with an IT modernization effort that began a lot more than a decade ago left most passport products and services employees not able to telework during the COVID-19 pandemic, according to its inspector general’s office.

The IG’s office, in a report Tuesday, observed the department’s Bureau of Consular Affairs used more than $59 million on passport-associated IT modernization initiatives over the previous 10 years, but delays with the On the web Passport Renewal procedure and similar courses forced Passport Expert services Directorate (CA/PPT) personnel to go on working in a mostly paper-centered environment not

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